For Exiting Tenants

The landlord will cover the cost if the damage is considered normal wear. This means that the damage occurred over time through normal use and eventually needed repair or replacement. An example would be window blinds that were already very old and now they won't work any more.  You will be invoiced for the cost of the repair if the damage is not due to normal wear and tear. Common examples are a broken window, broken flooring transition strips, doors kicked in by you or the company you keep.

If the sewer line backs up because roots got into the line, the landlord will cover that. If the clog is due to a collapsed pipe or otherwise defective plumbing, the landlord will cover that. All other clogs will be charged back to the tenant, including, but not limited to, toilet clogs (usually feminine products, cigarette butts, or non flushable wipes, but a tenant charge no matter what it is), bathroom sink clogs and tub clogs (almost always hair), kitchen sink clogs (usually too much food or unapproved items down the disposal), and main line backups not caused by roots or a defective pipe.

Tenants are required to change their own light bulbs, air filters, thermostat batteries, refrigerator filters, and other consumables. If you need help with these things we can send someone, but you'll owe for the cost of the service.

You will owe for the service call if an appointment is made and you do not keep your appointment time, resulting in a missed appointment charge.

You will owe for the service call if we send someone to make a repair and they get there and find there is no real problem. One common example is if we send an electrician and he only has to flip a tripped breaker or push the reset button on a GFCI outlet. Another common example is if we send an HVAC company and they only have to change the air filter or you just had the thermostat set incorrectly.

Sometimes the tenant does not meet their obligations and as a result secondary damages are caused. One example would be if the tenant caused a toilet backup that reached the carpet (tenant would pay for carpet cleaning or replacement). Another example would be if the tenant did not report the sprinkler system not working, or turned it off, and the landscape died (tenant would owe for restoring the landscape). Another example would be if the tenant never changed the HVAC filter and the HVAC system stopped working as a result (tenant would pay for the repair invoice).